Refund policy

Return shipping

For orders placed on or after October 9, 2026, customers are responsible for return shipping costs, including on first purchases and discounted orders eligible for return. Free standard U.S. shipping on your first purchase applies to delivery of your order, not return shipping. Please contact us for approval and return instructions before sending anything back. Orders placed before this update remain subject to the return-shipping terms offered at purchase.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase/ order number.

To start a return, you can contact us at reachoutanytime@ameatendre.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reachoutanytime@ameatendre.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as foods), paper napkins, kitchenware oil, custom products (such as special orders or personalized items), and bespoke goods (such as art). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges and Shipping

For orders placed on or after October 9, 2026, return shipping is paid by the customer whether the return is for an exchange, store credit, or a refund to the original payment method. If we provide a return label, its cost will be deducted from your refund or store credit, or charged for an exchange. Existing return eligibility requirements and exclusions still apply.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.